Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
About the role
- Customer Service Representative providing sales-related support for healthcare professionals and managing inquiries via phone, e-mail, and fax. Involved in maintaining customer relationships and improving service levels in healthcare sales.
Responsibilities
- Provide customer services relating to sales, sales promotions, installations and communications
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous manner
- Provide feedback and suggestions to improve service levels
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
- Keep records of customer interactions and transactions
- Determine charges for product requests / usage
- Collaborate with Accounts Receivable on invoice disputes/discrepancies
- Maintain customer pricing in systems of record
- Implement and support Quality initiatives throughout Customer Service workflow
- Implement procedures to maintain accurate inventory records
Requirements
- High School Diploma or equivalent
- Two (2) years’ relevant work experience
- Ability to demonstrate minimum 50 WPM typing speed
- Experience as account representative; ERP, CRM, SAP systems (preferred)
- Hospital or medical field experience; medical terminology (preferred)
Benefits
- Overtime based on business needs
- Bonus eligible + benefits
Job title
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