Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
About the role
- Customer Support Specialist at Prelude focusing on client onboarding and support issues resolution. Building documentation and improving customer interactions for optimal use of services.
Responsibilities
- Own end-to-end support for a portfolio of clients
- Helping to onboard new customers, working closely with Sales and Engineering
- Proactively monitor key accounts for experience improvement
- Triage, investigate and resolve issues, collaborating with Engineering
- Develop a deep understanding of clients' businesses
- Build and maintain support documentation, FAQs, and self-serve resources
- Identify patterns in client feedback and surface actionable insights
- Contribute to shaping support processes and tooling
Requirements
- A few years experience in customer support, client success, or technical support, ideally in a B2B SaaS environment
- Problem solving and curiosity
- Proactivity and organisation
- Excellent written and verbal communication skills, able to adapt to technical and non-technical audiences
- Excellent English
- Additional language skills (French, Spanish, etc) is helpful
- Comfortable working with support tooling
- Familiarity reading basic API logs or understanding technical error messages
- Ideally experience with tools like Metabase, Retool, ClickHouse and enjoy using AI or automating wherever possible
Benefits
- Strong product market fit
- High touch support
- Collaboration with Sales and Engineering
- Work on call hours occasionally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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