Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
About the role
- Customer Operations Specialist responsible for managing customer relations and troubleshooting issues for ASSA ABLOY. Ensuring efficient communication and service delivery for major customers.
Responsibilities
- Maintaining the relationships with company’s major customers.
- Updating customers with job completion statuses via email, phone, and portal.
- Answering technician and customer phone calls and email requests.
- Closing out and ensuring work orders are in a billable status on customers’ portals.
- Preparing customer quotations for service repairs.
- Maintaining customer reports and workflow management.
- Proactively following up with customers upon request (phone/email).
- Ability to multitask and juggle many assignments simultaneously.
- Ability to operate in a fast-paced, high call volume, customer-focused office environment.
- All other duties as assigned.
Requirements
- Must have prior experience working in a high-paced, customer service environment.
- Proven hands-on experience in developing customer relationships.
- Exceptional communication (written/verbal) skills.
- Organized self-starter with an innovative system of follow-up.
- Ability to prioritize and execute required tasks with urgency.
- Ability to read and follow instructions, both written and verbal.
- Must be a team player.
- Proficient in MS Office Programs (Word, Excel, Teams, and Outlook).
- Must have a high school diploma; some college preferred.
Benefits
- Comprehensive Benefits
- Health, dental, and vision plans
- 401(k) with company matching
- Short- and long-term disability, life, and accidental insurance
- 15 PTO days and 11 paid holidays
- Flexible scheduling for when life happens.
- Ongoing Training & Recognition
- Structured onboarding process
- Access to online courses
- Learn from experienced colleagues
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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