Customer Service Representative II for TekniPlex handling client orders and inquiries in a hybrid role. Collaborating across teams within a global manufacturing context to ensure customer satisfaction.
About the role
- Customer Support Manager managing OEM customer relationships and transactional management in the aviation industry. Responsible for communication and performance tracking to ensure satisfaction.
Responsibilities
- Responsible for customer communication, relationships, and account transactional management for OEM production programs
- Serves as the primary link between customer and Product Line Manager
- Manages relationships with customer base, solving complex problems
- Responsible for establishing and maintaining contractual adherence & commercial relationships with customers
- Tracks, monitors, and reports program performance using account management tools
- Develops and executes strategic plan to manage customer relationships
- Executes ERP transactional activity for assigned customers
- Contributes to team effort by maintaining a positive outlook
Requirements
- Bachelor’s degree in business, marketing, or engineering
- 5-7 years working in a customer-facing role
- Understanding of ERP transactional process in a production environment
- Can meet ITAR requirements
- Strong Business/Contracts Acumen
- Excellent communication skills – Verbal, Written, PowerPoint
- Data skills – Excel, Data analytics, MS Project
- Self-direction
- Ability to read and write English
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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