Customer Operations Specialist responsible for managing customer relations and troubleshooting issues for ASSA ABLOY. Ensuring efficient communication and service delivery for major customers.
About the role
- Head of Sales and Customer Service managing a team for an E-Commerce company specializing in tent solutions. Ensuring efficient processes and continuous improvement in sales operations.
Responsibilities
- Organize, moderate and lead regular team meetings and briefings
- Actively motivate and further develop the France team
- Continuously improve and advance our sales processes
- Ensure efficient and smooth workflows across the entire order tracking and order fulfillment process
- Drive and monitor service and sales targets as well as related performance metrics (KPIs)
- Manage and coordinate interfaces with other departments
- Structured, sustainable and cross-team rollout of new and optimized processes
Requirements
- Completed commercial training, a degree in business administration, or a comparable qualification
- At least 3 years of relevant professional experience in sales and service environments
- Ideally some first-line management/leadership experience
- Confident use of reporting and sales control tools
- Strong communication skills in German and French
- Customer-oriented, organized and independent working style
- Confident with common IT systems, e.g., CRM and reporting tools
Benefits
- Financial support for childcare (KITA)
- Subsidies for the DeutschlandTicket, company pension scheme and fitness program
- Subsidized meals and bicycle leasing
- Online academy and individual training opportunities
- Hybrid remote working
- Electric charging stations for cars and e-bikes
- Option to take a sabbatical
- Modern offices with height-adjustable desks
- High-quality and customizable technical equipment
- Free beverages and organic fruit
- Team events and after-work socials
- Tent rental for employees
- Room for initiative and your own ideas
- ... and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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