Customer Service Coordinator handling customer orders and inquiries in a global medical device company. Ensuring accurate order processing and communication with various departments to address customer needs.
About the role
- Customer Success Analyst at Imagem Geosistemas responsible for ensuring client satisfaction and success with our platform. Analyzing, planning, and executing client success strategies.
Responsibilities
- Analyze, plan and execute activities for the Customer Success area within the Customer Experience Directorate, focusing on client satisfaction and success.
- Help clients achieve the objectives they intended when purchasing our platform.
- Manage onboarding.
- Upsell & Cross-sell.
- Lead decision-making and project meetings.
- Propose the best solutions to clients, whether changes or maintenance.
- Conduct frequent follow-ups on client project progress.
- Evaluate clients' performance indicators and results.
- Collect feedback on the product or service.
- Prepare and present reports to keep the client informed of current status and next steps.
- Strategically provide clients with information about the platform.
- Manage expectation conflicts, resolve issues and engage the relevant teams, including Imagem Quality, to drive continuous improvements to our processes.
- Ensure full platform adoption in accordance with the client's objectives.
- Act as a bridge between client feedback and operations/sales/marketing/vendors.
Requirements
- Degree in Earth Sciences.
- Experience serving internal and external clients.
- Basic concepts of Customer Experience and Customer Success methodologies.
- Knowledge of GIS.
- Data analysis and interpretation skills.
- Experience working on projects.
- IT knowledge (databases and automations with Python).
- Strong knowledge of ArcGIS (ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise and apps such as Survey, Dashboards, etc.).
- Previous experience in natural resources or geomarketing companies (environmental, mining, oil & gas).
- Relevant certifications.
- Intermediate to advanced English.
- Power BI.
Benefits
- 🏥 Health and Dental Insurance - SulAmérica.
- ✅ Life and Personal Accident Insurance.
- 🏋️♂️ Access to Gympass to support physical and mental well-being.
- 🧘♀️ Wellness Program focused on mental, physical and social health.
- 👶 Childcare Assistance.
- 👨👦 Extended Paternity Leave.
- 🎉 Day off on your children's birthdays (up to 16 years old).
- 🍽 Caju card for food/meals, also valid during vacation.
- 🚎 Transportation Voucher.
- 🏡 Home Office Allowance on the Caju card.
- ⏳ Flexible Hours and Hybrid Work for a healthy balance.
- 🎉 Day off on your birthday + special gift (Caju voucher).
- 📈 Personalized Career Map, with technical or leadership career paths ("Y").
- 📖 2 weekly hours dedicated to study during work hours.
- 🎓 Access to Alura, Imagine and Feedz platforms for continuous learning.
- 🧠 Development programs focused on technical, behavioral and business skills.
- 📋 Individual Development Plan (IDP) with tailored training.
- 💬 Regular feedback to support your growth.
- 📊 Annual Profit Sharing (PLR) linked to performance.
- 🔄 Internal mobility to explore new positions and grow.
- 📈 Succession Plan focused on developing leaders and junior talent.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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