Customer Experience and Digital Graduate role at Auckland Council focusing on service improvement and customer experience. Join a 2 - year rotational program with hands - on experience and mentorship.
About the role
- Coordinate customer success strategies for partner channels at Conexa, a leading health ecosystem in Latin America. Oversee team and client relations, ensuring engagement and retention.
Responsibilities
- Coordinate the customer success strategy for accounts originating from partner channels;
- Lead and develop the team responsible for managing the client portfolio;
- Monitor success, retention, churn, expansion, and satisfaction (NPS) metrics;
- Design and oversee retention and engagement plans for the portfolio;
- Identify and develop opportunities for expansion and cross-selling of new products;
- Ensure consistent contract renewal processes;
- Strengthen strategic relationships with clients and partners;
- Act as a bridge between clients, sales channels, and internal teams to continuously improve the experience.
Requirements
- Solid experience leading relationship or Customer Success teams;
- Experience managing relationships with enterprise customers;
- Strong interpersonal and communication skills, with the ability to build trust with clients, partners, and internal stakeholders;
- Strategic and analytical mindset, able to guide the team in prioritizing customers and identifying risks and opportunities in the portfolio;
- Business-oriented perspective focused on sales channels;
- Leadership and decision-making skills, guiding the team in problem resolution;
- Collaborative profile, comfortable working cross-functionally and coordinating initiatives across different areas of the company;
- Availability to work in a hybrid model in São Paulo, including external client visits.
Benefits
- CAJU Card: monthly credit of R$ 1,059.00 distributed across categories: Meal, Grocery, Mobility, Health, Home Office, Culture, and Education;
- AMIL S450 Health Plan – APTO, with 30% copayment on consultations and exams and 40% PS; extendable to legal dependents (spouses and/or children up to 24 years). Dependent costs are deducted from payroll. Cost per dependent: R$ 826.92 per month + copayment.
- Omni Saúde: Intended for the purchase of prescribed medications. A monthly balance of R$ 100.00 is made available to the employee, exclusively for the purchase of medicines prescribed by our Conexa Hospital;
- Free access to Conexa and Zenklub platforms, with online consultations for mental and physical health;
- Daycare allowance according to the regional collective bargaining agreement and Extended Maternity Leave for mothers: option to extend maternity leave to 6 months. For fathers, paternity leave is 30 days;
- SULAMERICA Life Insurance: We want you to feel secure knowing you and your loved ones are protected;
- Birthday month day off: Take a day off during your birthday month to celebrate;
- Course discounts: Conexa offers educational partnerships with various institutions for personal and professional development;
- SESC benefit: Access to sports activities, culture, leisure, courses, and more with special conditions for employees and dependents;
- Totalpass and Wellhub: To support your fitness goals;
- Transportation voucher: 6% salary deduction, if chosen.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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