Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
About the role
- Customer Support Intern at Cold Culture, enhancing customer experiences in a global streetwear project. Engaging in customer service through various channels and resolving inquiries in a dynamic team environment.
Responsibilities
- Brindar un asesoramiento excepcional al cliente a través de diversos canales omnicanal.
- Gestionar incidencias y consultas, actuando como el puente entre el cliente y el equipo interno.
- Establecer y mantener una comunicación efectiva con agencias de envío.
- Colaborar con otros departamentos para mejorar procesos y procedimientos.
- Proporcionar comentarios valiosos sobre las tendencias y expectativas del cliente.
Requirements
- Alto nivel de inglés (C1)
- Habilidades excepcionales de resolución de problemas y empatía en situaciones de servicio al cliente.
- Capacidad de gestionar múltiples tareas y consultas simultáneamente.
- Actitud proactiva y positiva para abordar desafíos en un entorno dinámico.
- Experiencia previa en roles de servicio al cliente, especialmente en la industria de la moda o ecommerce. (opcional)
- Familiaridad con herramientas de atención al cliente y sistemas de gestión de relaciones con el cliente (CRM). (opcional)
Benefits
- 50% de descuento en productos COLD.
- Café gratis en oficina
- Ambiente joven y dinámico
- Organización fastgrowing con mucha oportunidad de crecimiento.
- Afterworks con el equipo de COLD.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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