Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
About the role
- Customer Support role in the construction and technology sector, managing inquiries from Sweden and Norway. Engaging in orders, returns, claims, and customer relationship management.
Responsibilities
- Hantera inkommande ärenden via telefon och mejl
- Svara på produkt- och prisfrågor
- Orderläggning, returer, reklamationer och fakturafrågor
- Registervård och upplägg av nya kunder
- Stötta säljare med information och underlag
- Vidarebefordra ärenden till rätt funktioner
Requirements
- Minst 2 års erfarenhet av kundservice
- Självständig, nyfiken och trygg i att ta reda på svar själv
- Kommunikativ, strukturerad och lösningsorienterad
- God systemvana (gärna Microsoft Dynamics, LIME)
- Goda kunskaper i svenska och engelska
- Meriterande om du har erfarenhet från byggbranschen eller tekniska produkter
Benefits
- Flexibelt arbete
- Förmåner kopplade till konsultuppdrag
- Möjlighet till professionell utveckling
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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