Technical Customer Care Specialist providing remote technical support for Cox Automotive products. Engaging with clients through multiple communication channels to resolve product issues.
About the role
- Customer Experience and Digital Graduate role at Auckland Council focusing on service improvement and customer experience. Join a 2-year rotational program with hands-on experience and mentorship.
Responsibilities
- Work at the heart of how Auckland Council improves services and delivers change
- Rotate across a range of teams and disciplines
- Support the design and improvement of end-to-end customer journeys
- Work with customer and workforce data to identify trends and inform decision-making
- Contribute to enterprise change initiatives
- Help identify opportunities to improve processes and increase efficiency
Requirements
- A minimum of a relevant Bachelor’s degree
- Eligibility to work in Aotearoa New Zealand for more than 4 years without sponsorship
- Strong analytical and problem-solving skills
- Ability to communicate ideas clearly and work collaboratively
- A passion for improving customer and employee experiences
Benefits
- Flexibility
- Wellbeing support
- Tailored learning opportunities
- Development pathway designed to accelerate your career
- Supportive graduate cohort
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