Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
About the role
- Technical Support Specialist assisting the Abas team with stable operations and troubleshooting for cloud and on-premise customers. Documenting issues and escalating complex cases.
Responsibilities
- Provide first-level technical support for on-prem and cloud environments
- Troubleshoot failed component and module installations
- Handle initial troubleshooting for network, system, and application issues
- Support the setup of customer connections to our cloud environment
- Escalate complex cases to second-level and specialist teams
- Document issues and solutions in our support systems
Requirements
- Interest in cloud technologies (AWS exposure is beneficial)
- Structured approach to troubleshooting and customer communication
- Solid understanding of business applications and their tech stack
- Basic understanding of network concepts (VPN, routing, tunneling)
- Experience with Windows administration or Linux basics (installation, simple commands)
- Ability to work in a support-driven and collaborative environment
- Familiarity with SSO, Keycloak, Auth0, or similar authentication tools
- Basic understanding of databases and database maintenance tasks
- Exposure to automation tools (e.g., Argo CI/CD, Ansible)
- Understanding of ITIL principles
- Experience with business applications or ERP systems
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
ERP Production Support Specialist ensuring accurate transactions and inventory records during ERP go - lives at Morgan Advanced Materials. Training Shop Floor Coordinators and streamlining operations for long - term success.
Peer Recovery Support Specialist aiding patients in mental health and substance use recovery at Gateway Foundation. Responsible for assessment, planning, and support services under supervision.
Customer Support Representative first point of contact for reybex customers in Germany. Managing onboarding, support requests, and customer relations in a hybrid setup.
Customer Service Analyst for managing client orders from entry to delivery. Working collaboratively with internal departments at Dexco, a leader in construction materials.
Customer service analyst managing client inquiries via email and WhatsApp for logistics solutions. Responsibilities include performance tracking, data analysis, and internal teamwork.
Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
Customer Support Manager responsible for analyzing technical inquiries and providing structured solutions at JUPUS Legal Tech. Collaborating with teams to enhance client support processes.
Mid - Market Customer Experience Manager managing customer portfolios for CurbWaste, enhancing value and partnerships throughout the customer lifecycle.
Customer Care Agent for a major home appliances company providing support via phone. Handling customer inquiries and after - sales requests while collaborating with various departments.