Sales Associate responsible for customer service and POS operations at Goodwill retail location. Joining Goodwill to help change the lives of people with barriers to employment.
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Onsite Customer Care Associate
Posted 5 days ago
About the role
- Contact Center Customer Care Associate responsible for client communication and customer satisfaction at Cotality. Engaging with customers through various platforms to provide exceptional service and solutions.
Responsibilities
- Embrace a fulfilling journey of professional development as a Customer Care Associate
- Serve as a vital link between our clients and their valued customers
- Deliver service excellence and overcome challenges that tap into your attention to detail
- Exhibit professionalism in every customer interaction
- Capture the intricacies of issues and provide innovative solutions
- Use a range of communication platforms to connect with customers
- Maintain a positive attitude and adept communication skills
Requirements
- High school diploma, GED or equivalent required; college degree preferred
- 1+ years of experience in an applicable customer support role required, or relevant education in lieu of experience
- Tax/banking/mortgage/real estate Industry experience preferred
- Contact Center experience is a plus
- Has a passion for service excellence
- Strong written and verbal communication skills along with excellent customer service and active listening skills
- Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
- Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
- Organization and time management skills to operate effectively in a fast pace, high volume environment
- Typing ability of 35wpm+
- Demonstrated knowledge of and experience with Microsoft suite/products preferred
- Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
- Ability to identify customer issues and identify appropriate tasks
- Must successfully adhere to schedule, attendance and required deliverables/deadlines
- Demonstrates patience and empathy and has the ability to work collaboratively with others.
Benefits
- Generous PTO and 11 paid holidays
- Well-being and volunteer time off
- Up to 16 weeks of fully paid parental leave and a baby stipend
- Multiple medical plan options with mental health and wellness support offerings
- 401(k) with company match and vesting after one year
- $400 annual well-being stipend and tuition assistance up to $5,250
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
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