Customer Care Specialist assisting diverse clients with Skello software support and solutions. Ensuring customer satisfaction through excellent service and team collaboration in the Spanish market.
About the role
- Operations Support Representative at FCCI providing administrative support and clerical tasks. Processing applications and data entry for the underwriting process in Sarasota, FL with hybrid work schedule.
Responsibilities
- Provide administrative support by processing new business applications.
- Order and analyze motor vehicle reports.
- Provide additional clerical support in the new business issuance, renewal and endorsement processes.
- Responsible for heavy volumes of data entry to support the underwriting process.
Requirements
- Minimum of one year general administrative experience.
- Basic knowledge of standard office practices and procedures.
- Basic knowledge of Market Reservation, Expresswrite and Imaging systems.
- Basic knowledge of Commercial Lines Regional operations workflow and procedures.
- Excellent communication, customer service, interpersonal and organizational skills.
- Ability to analyze, define and solve problems; the use of good judgment and decision-making.
Benefits
- Flexible Work Environment
- Paid Family Leave
- Competitive PTO & Holidays
- Recognition & Bonus Programs
- Medical, Vision, Dental & Life Insurance
- Employee Referral Bonus
- Paid Volunteer Time
- 401(k) Match & Profit-Sharing
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Customer Care role providing support and guidance for clients using Skello's SaaS product. Collaborating with various teams to improve customer satisfaction and product experience.
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