Customer Service Representative providing positive experiences in insurance support via phone calls. Handling policy inquiries and maintaining customer relations on a hybrid schedule.
About the role
- Customer Experience Operations Executive focusing on improving client satisfaction and generating leads. Join our multinational team in Casablanca for a fulfilling career.
Responsibilities
- Administer customer satisfaction surveys (cold and warm)
- Collect, analyze and track customer feedback
- Contribute to the implementation of KPIs and monitoring tools
- Ensure the quality and compliance of collected data
- Identify cross-selling and lead-generation opportunities
Requirements
- Experience in call handling
- Language skills: fluent Italian required + French or English
- Proficient in Microsoft Office and comfortable with digital tools
- Good listening skills, confidentiality, strong organizational skills and rigor
- Ability to work independently and as part of a team
Benefits
- Work–life balance
- Career development opportunities
- Coaching & continuous learning
- Attractive employee benefits
- Partnerships for leisure activities
- Possible involvement in CSR projects
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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