Customer service analyst managing client inquiries via email and WhatsApp for logistics solutions. Responsibilities include performance tracking, data analysis, and internal teamwork.
About the role
- Customer Service Support Specialist providing assistance via phone to clients self-directing their care. Working in a supportive role for a family-owned organization committed to helping people live independently.
Responsibilities
- Make and receive phone calls to support external and internal stakeholders
- Enter information into databases, such as a call log, for effective record keeping
- Prepare and send documents via DocuSign or email
- Ensure the proper naming and saving of documents in the document management system
- Assist customers in returning documents
- Manage DocuSign accounts and support issues from the operations staff and customers
- Ensure all compliance standards are met for audit purposes
- Timesheet reviewing and time tracking
- Accurately and efficiently complete payroll checklists for assigned agencies
- Work with your team leader to identify strategies for reducing errors
- Collaborate with your team to resolve rejected timesheet issues
Requirements
- High School Diploma or GED required
- Associate degree preferred
Benefits
- Generous paid time off
- Competitive wages and benefits
- Opportunity to grow professionally
Job title
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Experience level
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