Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
GU
Hybrid Member Support Representative – Part-time
Posted 3 days ago
About the role
- Member Support Representative responding to calls and queries for Georgia United Credit Union. Handles documentation, member inquiries, and promotes Credit Union services.
Responsibilities
- Receives incoming calls and responds to member questions in a professional manner.
- Completes all required documentation and reports accurately and promptly.
- Completes research and resolves documentation errors or discrepancies.
- Forwards complex issues to a Team Lead or management for review.
- Provides general information to members on Credit Union policies, procedures and programs.
- Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.
- Provides accurate and complete information about Credit Union products and services.
- Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies.
- Performs basic account maintenance functions and automatic transfers for loan payments.
- Assists in servicing loans by processing such items as payoff, payment inquiries and address changes.
- Acts as liaison between members and other departments and follows through on resolutions.
- Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.
Requirements
- High School or better.
- 2 – 5 years of high-volume call center or related experience.
- Demonstrates strong verbal and written communication skills, including effective telephone etiquette.
- Exhibits strong organizational skills, attention to detail, and the ability to multi-task and prioritize responsibilities in a fast-paced call center environment.
- Solid math and basic accounting skills.
- Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.
- General understanding of financial products and services.
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