Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
Responsibilities
- Team lead and primary decision-maker for print intake and fulfillment across consumer and HCP programs.
- Manage direct mail programs, HCP initiatives, brand meetings, and vendor operations.
- Manage print/field asset needs for mailings, RM programs, and adherence programs.
- Primary POC for channel print distribution and quantity planning.
- Lead brand strategy, operations, launch meetings.
- Oversee implementations, vendor operations, and post‑launch reporting.
- Collaborate with agencies to deploy templated assets.
- Ensure compliance (FUSE, FDA submissions, 48‑hr PI, state laws).
- Produce metrics, WPDs, operational reports.
- Liaise with IT, Knipper, CRM teams, and distribution partners.
Requirements
- BA/BS or equivalent
- 10+ years fulfillment operations experience
- Experience leading 3+ implementations simultaneously
- High attention to detail
- Collaboration
- Compliance rigor
- Stakeholder communication
Benefits
- Competitive compensation
- Comprehensive benefits packages tailored to your role + location
- A supportive culture that fuels your soul + feeds your spirit
- A primarily remote work model for better work-life balance
- A diverse, equitable + inclusive workplace, so you can be your best self
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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