Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
WG
Hybrid Customer Service Representative, Italian, English, German
Posted last week
About the role
- Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
Responsibilities
- Take on customer service tasks for an assigned customer base and work as part of a team to ensure a high level of customer satisfaction
- Receive and process all types of customer orders, including complex and/or export orders
- Responsible for handling inquiries and orders from start to finish
- Proactively communicate with customers to inform them about delayed orders
- Responsible for managing the consignment stock: replenishing consignment goods, inventory management, invoicing, counting, reconciliation
- Handle customer complaints and returns in accordance with the complaint management process
- Perform quality checks and manage corrective actions
- Monitor open orders to ensure on-time delivery to the customer
Requirements
- Successfully completed commercial apprenticeship or equivalent qualification
- Ideally some initial professional experience in customer service/inside sales, alternatively in logistics, supply chain, or field sales
- Excellent spoken and written Italian, English and German are required
- Experience with SAP is an advantage
- Experience with Salesforce.com is desirable but not mandatory
- Good to very good Excel skills
- Self-organization, ability to work independently and set priorities; willingness and ability to quickly familiarize yourself with new areas of work and a positive basic attitude
Benefits
- Flat hierarchies
- Modern workplaces
- Deutschland-Ticket / on-site parking
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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