Customer Service Specialist at Ron Heyman Agency providing personalized customer service and support. Identifying opportunities to cross - sell and assisting with customer inquiries in Phoenix, AZ.
About the role
- Student trainee in Customer Support for CUBE Bikes, processing customer support requests and documentation. Requires service-oriented communication and collaboration skills.
Responsibilities
- Handle support requests from end customers (1st-level support)
- Document support requests
- Log communication processes
- Monitor open issues (tickets) until final resolution
Requirements
- Strong service-oriented communication skills
- Affinity for bicycles
- Independent, structured and goal-oriented working style
- Technical knowledge is an advantage
- Ability to work well in a team
- Good command of English and German
Benefits
- A high degree of independence and flexibility
- A friendly and professional working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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