Customer Support Representative providing support in German and English through various channels. Resolving inquiries, assisting customers, and collaborating with teams in a hybrid work environment.
About the role
- Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
Responsibilities
- Serve as the first point of contact for patients and caregivers, building trust, addressing inquiries, troubleshooting issues, and providing timely resolutions.
- Guide new patients through the onboarding process, ensuring a seamless introduction to the device and application.
- Proactively share patient and caregiver feedback with internal teams to inform product development, process improvements, and strategy.
- Help to maintain and update a knowledge base of tech support solutions, procedures, and documentation to assist and communicate with customers efficiently.
Requirements
- Strong communication and interpersonal skills, with the ability to effectively engage and build relationships with patients and caregivers.
- Excellent problem-solving abilities, with a proactive and solution-oriented mindset.
- Ability to adapt quickly to evolving patient and caregiver needs, using judgment and initiative to move forward effectively.
- Technical aptitude and the ability to quickly learn and understand complex software platforms.
- Interest in healthcare and/or digital therapeutics or life sciences, with a commitment to improving patient outcomes.
- Balance a high volume of patient and caregiver interactions and needs without compromising quality or responsiveness.
Benefits
- Meaningful, purpose driven work on a life-changing product
- Opportunity for growth across various functions
- Collaborative, supportive, smart and fun team
- Generous paid time off: vacation, sick and volunteer time off
- Downtown Portland, Maine office: Inviting office in the heart of the Old Port
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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