Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
BI
Hybrid Customer Service Representative
Posted last week
About the role
- Customer Service Representative at Bonfe creating exceptional customer experiences using a top-notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family-driven company.
Responsibilities
- Manage inbound and outbound customer calls in line with department KPIs.
- Deliver exceptional service using empathy, problem-solving, and clear communication.
- Advocate for both the customer and Bonfe’s reputation.
- Collaborate with team members to achieve company and departmental goals.
- Participate in ongoing training and career development.
Requirements
- Customer service experience (call center background is a plus).
- Familiarity with Microsoft Office and standard office equipment.
- Positive attitude and strong communication skills.
- Ability to stay calm under pressure and handle unexpected challenges.
- Accountability and honesty.
- Eagerness to help customers and teammates alike.
- Strong multitasking and time management skills.
- Independent, Problem-solving mindset and attention to detail.
- Open to feedback and committed to continuous self-improvement.
Benefits
- Medical and dental coverage, with 100% Bonfe-paid premium after 60 days.
- Optional vision insurance.
- 401(k) Plan with generous company match (eligible after 6 months).
- Paid Time Off to relax and recharge.
- Paid Training & professional development.
- Uniforms Provided.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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