Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
GI
Onsite Sales Associate – Customer Service
Posted 3 days ago
About the role
- Sales Associate responsible for customer service and POS operations at Goodwill retail location. Joining Goodwill to help change the lives of people with barriers to employment.
Responsibilities
- Responsible for operating the POS system, computer, and credit card machine accurately.
- Assists customers in a professional and courteous manner.
- Follow all guidelines and procedures of the Push System.
- Responsible to Team Lead and Assistant Team Lead.
- Obtain job tasks and duties daily from the Team Lead, Assistant Team Lead or Third Key Associate.
- Accurately operate the cash register, fax machine, and credit card verification terminal.
- Actively participate in team meetings to improve sales, inventory levels, inventory floor plan, Push System process, and customer service.
- Provide professional customer/donor service.
- Be responsive to all customer inquiries.
- Greet and say “THANK YOU” to all customers and donors.
- Answer the telephone in a professional manner and direct calls appropriately.
- Familiarize with Goodwill Mission and activities.
- Follow guidelines for merchandise placement and rotation.
- Maintain sales floor inventory at proper levels.
- Assist in displaying merchandise attractively.
- Complete cash settlement report and other reports as directed.
Requirements
- Ability to operate POS system, credit card terminal; take money as well as credit cards.
- MUST maintain accurate cash and balance with cashier settlement report.
- Ability to count back and give customer the correct change.
- Ability to follow instructions.
- Have knowledge of current trends and styles to aid in displaying inventory.
- Ability to work a varied schedule and flexible hours Sunday thru Saturday of each week.
- Ability to work independently and responsibly.
- Ability to project a positive image of Goodwill to the customers/donors.
- Ability to communicate with customers and donors professionally.
- Answer customer and donor questions and concerns or refer them to the Team Lead, Assistant Team Lead or Third Key Associate.
- Able to professionally communicate and be a team player with co-workers and supervisors.
Benefits
- Competitive Pay
- Medical Benefits Including Dental and Vision
- 403(b) Retirement Plan
- Competitive Paid Time Off
- Cross-Training and Advancement Opportunities
- Mileage Reimbursement
Job title
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Experience level
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