Associate Customer Service Representative handling customer inquiries and complaints for Highmark Health via phone, email, and face - to - face communications. Ensuring timely resolution and maintenance of accurate records.
About the role
- Analista de Sucesso do Cliente PL at Positivo Tecnologia driving client implantation and ensuring quality deliverables. Focus on relationship building and project management from start to finish.
Responsibilities
- Lead implementation projects from kickoff through go-live, ensuring deadlines, scope, and quality are met.
- Serve as the primary strategic point of contact for the client during implementation.
- Conduct executive and operational meetings.
- Identify risks, anticipate bottlenecks, and propose solutions.
- Ensure alignment across internal teams (product, support, sales, etc.).
- Monitor project metrics and communicate status in a structured manner.
- Deliver a consultative experience that goes beyond operational tasks.
Requirements
- Strong project management skills (schedules, risks, scope, stakeholders).
- Clear, assertive, and strategic communication.
- Decisive, results-oriented approach.
- Ability to handle demanding clients and complex scenarios.
- Organized and autonomous.
- Proactive, take-charge profile: does not wait, drives initiatives.
- Bachelor's degree completed: Business Administration, Engineering, Project Management, or related fields.
- Advantage: Experience implementing educational solutions or SaaS.
- Experience with B2B clients.
- Familiarity with agile methodologies.
- MBA or courses in customer service or customer experience.
Benefits
- Health and dental plans
- Zenklub: mental health and wellness platform, including psychological care
- Casa da Saúde: general and dental consultations, plus clinical exams
- Cafeteria or Meal Allowance
- Pharmacy Discount
- Medical Emergencies: agreement with the health plan for home or telephone assistance
- Semi-Flexible Hours
- Hybrid Work
- Childcare Assistance and Maternity Kit
- Discounts at Universidade Positivo (UP) – for employees and dependents
- Saber Mais: Professional Development Portal
- Discounts at Colégio Positivo for employees' children
- PPR (Profit-Sharing Program)
- Good Card: voucher accepted at more than 130,000 establishments
- Life Insurance
- Payroll-Deductible Loan
- Private Pension
- Transportation Voucher or Parking
- Parceiro Positivo: website with discounts on our products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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