Customer Support Mitarbeiter assisting Germany's healthcare providers with inquiries and order management. Enhancing service quality through structured support and team collaboration.
About the role
- Customer Service Lead managing incoming orders and leading a team to meet customer needs at Arthrex. Overseeing service operations and facilitating cooperation between departments in healthcare.
Responsibilities
- Manage all incoming orders from both internal and external customers with your team
- Lead a team of 6 Customer Service Specialists to deliver on SLA’s and support business growth objectives
- Manage day to day operations in customer service such as Order Taking, Billing, Credit/Debit Memo Creations and Customer issues/complaints
- Actively support and facilitate internal cooperation between departments (Sales, Finance, Operations)
- Maintain control over the SAP order management module
- Coordinate with 3PL suppliers for delivery processes
Requirements
- Previous leadership/management experience of staff members
- Complex order‑fulfilment environments that demand strong attention to detail and accuracy
- SAP (or similarly complex system) knowledge is advantageous
- Minimum 5+ years of Customer Service focused experience
Benefits
- Competitive base salary + Bonus
- Health and Income Insurance Provided
- Two days volunteer leave to allow you to give back to the community
- Excellent leadership, mentoring support with ongoing training & development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Intern at Cold Culture, enhancing customer experiences in a global streetwear project. Engaging in customer service through various channels and resolving inquiries in a dynamic team environment.
Technical Support Specialist assisting the Abas team with stable operations and troubleshooting for cloud and on - premise customers. Documenting issues and escalating complex cases.
Customer Support role in the construction and technology sector, managing inquiries from Sweden and Norway. Engaging in orders, returns, claims, and customer relationship management.
Contact Center Customer Care Associate responsible for client communication and customer satisfaction at Cotality. Engaging with customers through various platforms to provide exceptional service and solutions.
Client Support Specialist responsible for client support with Ticketmaster's ticketing systems. Delivering operational support and ensuring a seamless client experience through excellent relationship management.
VP of Customer Support leading the transformation of support operations to optimize customer retention and experience. Driving revenue - linked performance in a B2B SaaS environment focused on operational excellence.
Customer Experience Manager enhancing customer relations for Huntington. Overseeing customer feedback systems and translating insights into actionable improvements.
Technical Support Advisor assisting users with HAVwear and monitoring solutions at Ideagen Reactec. Responsible for support requests, training, and maintaining service standards.
Salesforce Platform Engineer responsible for improving Restaurant365’s Salesforce platform and handling development tasks. Supporting a SaaS product tailored for the restaurant industry.