Customer Service Specialist at Ron Heyman Agency providing personalized customer service and support. Identifying opportunities to cross - sell and assisting with customer inquiries in Phoenix, AZ.
About the role
- Customer Service Analyst responsible for managing order processes and customer support at Quatá. Handling logistics, customer queries, and ensuring timely order delivery.
Responsibilities
- Manages the portfolio of orders for the Head Office and branches, monitoring the entire process for release to pick order generation and invoicing according to the daily schedules.
- Monitors orders for retail chains with logistics penalties and Fill Rate requirements, arranging deliveries directly with distribution centers.
- Conducts daily alignments with Production Planning and Control (PCP) for possible changes, including both advances and postponements due to delivery schedule needs.
- Tracks orders from their actual entry through to customer delivery via the logistics area, monitoring and addressing operational issues when necessary.
- Acts as the focal point for information related to sales orders through to final delivery for the Business Unit customers.
- Prepares reports and demonstrative charts on the area’s performance.
Requirements
- Bachelor’s degree in Business Administration, Commercial Management, Statistics, Economics, or related fields.
- Advanced knowledge of Microsoft Office.
- Experience in Customer Service / After-sales / Customer Support.
- Experience with B2B customers or strategic accounts.
- Knowledge of service systems (CRM, ERP).
- Strong data analysis and KPI monitoring skills.
- Knowledge of order-to-cash processes, invoicing, logistics, and after-sales.
- Experience with the Protheus ERP system.
- Experience with Power BI.
Benefits
- Health Insurance - we cover the health plan for all employees, and you can add a dependent at half the plan cost.
- Dental Plan - we partner with leading providers because oral health is essential.
- Life Insurance - protection and security for you and your family.
- Pharmacy Discount Program - access discounts and convenience when purchasing medications and personal care products at participating retailers.
- Meal/Restaurant Allowance (VR/VA) - flexible benefits with mobility; you choose how to use them.
- Transportation - safe commuting options; at Quatá you may opt for commuter allowance in applicable locations as needed.
- Profit Sharing (PLR) - recognition for meeting targets is part of our culture.
- People Management Technology - we value continuous learning and professional development.
- Partnerships with Educational Institutions - to help you enhance your skills.
- Discount on Quatá Products.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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