Customer Service Advisor engaging with members to resolve inquiries and provide assistance. Focused on delivering professional service while maintaining high - quality communication standards.
About the role
- Product Support Specialist providing customer support and quality assurance across Sincere's brands. Join a growing team in a hybrid role impacting daily operations and product improvements.
Responsibilities
- Become an expert on our products across both web and app
- Provide general and technical support to our customers daily
- Maintain and contribute to the Help Centers for each of our brands
- Build an ongoing understanding of customer needs and trends to help resolve future issues and improve processes
- Contribute ideas for product improvements
- Perform daily quality assurance checks for essential site functions
- Conduct quality assurance testing and troubleshoot technical issues prior to product releases
Requirements
- 2-3 years of relevant experience
- Raw intelligence and excellent communication skills
- Strong problem-solving skills and a superior memory for details
- Experience dealing with customers via email and know how to make every customer happy (even if it is sometimes frustrating!)
- An understanding of product testing or quality assurance
- A passion for technology and a curiosity for how things work
- The ability to multi-task and seamlessly move between projects
- A bachelors degree
- Less than a 45 minute commute to Framingham, MA and are excited to join us in the office 1 day per week
Benefits
- 100% Health, Dental & Vision coverage
- 401K Plan with Profit Share
- Annual bonus potential
- Health & Wellness stipends
- Paid time off plus 12 paid holidays & Summer Fridays
- Paid parental leave
- Childcare benefits (dependent care FSA)
- Flexible, hybrid work environment
- In-person, all-expenses-paid Team Summits (2X a year)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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