Customer Experience Advocate for the Italian market handling customer requests via email, chat, and video calls. Supporting team in market development and ensuring customer satisfaction.
About the role
- Customer Service Representative fostering customer relationships and providing service for Essity. Handling product orders and ensuring customer satisfaction in a hygienic and health-focused company.
Responsibilities
- Interacts with customers via telephone and other media (internet, fax, e-mail, US Mail etc.)
- Creates pleasant and professional environment to promote positive interaction with both internal and external customers
- Enters custom product orders (measurements, options, etc.) in compliance with HIPAA regulations, verifies product description, quantity, shipping and billing information via computer based applications (SAP P19, SAP P14, et al)
- Verifies accuracy of orders and contacts customers as required to ensure customer needs in an efficient manner.
Requirements
- Two year degree or equivalent work experience required
- SAP experience beneficial
- PC application experience (word processing, spreadsheet, e-mail, and database applications)
- One year prior experience in BSN customer service beneficial
- Typing 50 WPM with 98% accuracy
- Proficient in 10 key entry operation
- Excellent communication skills, verbal and written.
Benefits
- United Healthcare PPO
- EyeMed Vision Insurance
- Delta Dental Insurance
- Wellness program provided through Rally Healthcare
- Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match and annual employer base contribution
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- PTO offering with Paid Holidays
- Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
- Employee discounts program
- Scholarship program for children of Essity employees.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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