HR Advisor providing support for HR operations in London for a global investment management firm. Responsibilities include onboarding, record maintenance, and policy implementation.
About the role
- Senior Associate in HR Delivery responsible for APAC benefits operations and statutory compliance. Ensuring quality, accuracy, and timely handling of HR queries across regions in India.
Responsibilities
- Lead end‑to‑end delivery of APAC Benefits Operations, ensuring accuracy, timeliness, and consistent adherence to quality standards.
- Own the responsibility for assigned HR operational processes—managing tracking, prioritization, and closure within agreed timelines.
- Ensure all statutory compliance activities are completed accurately and in line with regulatory due dates; proactively plan to mitigate compliance risks.
- Coordinate with stakeholders to gather and validate data required for submissions, ensuring completeness while minimizing rework.
- Manage Tier‑3 queries for India and APAC with a focus on accuracy, customer experience, and SLA compliance.
- Uphold operational discipline across BAU activities by consistently meeting SLAs and KPIs for APAC markets.
- Maintain high levels of data integrity, confidentiality, and policy compliance in all HR processes.
- Provide clear, professional responses to queries received through group mailboxes and ensure appropriate routing and closure.
Requirements
- Bachelor’s degree in human resource, Business administration, or related discipline.
- 3-5 years of experience in APAC benefits operations, India statutory compliance and HR service delivery.
- Strong ability to multitask, prioritize, and manage competing deadlines.
- Proficient in using Copilot and AI tools to enhance drafting, standardization, and process efficiency.
- Excellent verbal and written communication skills with strong stakeholder‑management capabilities.
- Analytical mindset with demonstrated problem‑solving ability.
- High standards of professionalism, confidentiality, dependability, and integrity.
Benefits
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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