Customer Service Coordinator handling customer orders and inquiries in a global medical device company. Ensuring accurate order processing and communication with various departments to address customer needs.
About the role
- Customer Service Representative providing timely Tier 1 support for government inquiries via phone and email. Joining Sparksoft to innovate and enhance program support for clients.
Responsibilities
- Provide courteous, timely, and accurate Tier 1 support for a variety of inquiries related to the program support received via phone and / or email.
- Attains a minimum of 85.1% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours
- Assist users with account access support, including password resets, account unlocks, and troubleshooting login issues across applications.
- Accurately log all user interactions in ServiceNow, assigning tickets to the appropriate internal groups or escalating to Tier 2 support as necessary.
- Follow documented workflows and escalation procedures to ensure service levels and compliance standards are met.
- Ensure protection of sensitive information and uphold all HIPAA and federal security standards.
- Participate in regular training, quality assurance sessions, and process updates
Requirements
- 1+ years of experience in a high-volume call center is required.
- 1+ year of experience utilizing computer-based platforms, including enterprise tools for ticket/case management and telephony operations
- Ability to pass a federal background check and maintain required program clearance
- Must have lived in the United States for at least 3 of the past 5 years
- Strong verbal and written communication skills, active listening, and a customer‑first mindset.
- Ability to work independently, manage time effectively, and meet performance metrics.
- Ability to multitask while maintaining attention to detail and professionalism.
- Candidates must be able to obtain and maintain a Public Trust clearance
- Candidates must have lived in the United States 3 out of the past 5 years
Benefits
- Competitive compensation and a 401(k) with employer contributions to help you plan for the future
- Flexible paid time off and hybrid ways of working that support true work-life balance
- Comprehensive health coverage—including medical, dental, vision, life, and disability insurance
- A curated in-office experience designed to foster community, team connections, and innovation
- Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
- Training and development programs that build new skills and prepare you for leadership roles
- A collaborative, transparent, and fun culture—recognized as a Great Place to Work®
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Lead managing incoming orders and leading a team to meet customer needs at Arthrex. Overseeing service operations and facilitating cooperation between departments in healthcare.
Legal PA providing comprehensive administrative support to attorneys at Latham & Watkins. Responsible for billing, time entry, and document management in a hybrid work environment.
Customer Service Specialist managing order processing for Food Service Distributor accounts at Lavazza. Ensuring operational excellence and exceptional distributor service in a hybrid work schedule.
Analista de Sucesso do Cliente PL at Positivo Tecnologia driving client implantation and ensuring quality deliverables. Focus on relationship building and project management from start to finish.
Customer Service Analyst responsible for managing order processes and customer support at Quatá. Handling logistics, customer queries, and ensuring timely order delivery.
Product Support Specialist providing customer support and quality assurance across Sincere's brands. Join a growing team in a hybrid role impacting daily operations and product improvements.
Coordinate customer success strategies for partner channels at Conexa, a leading health ecosystem in Latin America. Oversee team and client relations, ensuring engagement and retention.
Customer Support Manager helping clients on CARSYNC's fleet management platform with onboarding and inquiries. Ensuring customer satisfaction through efficient support and service.
Conversational Analyst focused on enhancing digital client interactions using AI solutions. Responsible for managing conversational projects and ensuring customer satisfaction through data analysis.