Customer Success Associate at Planet supporting clients with onboarding and inquiries. Collaborating cross - functionally to deliver seamless customer experience for key programs.
About the role
- Customer Success Associate at Prosperi responsible for customer technical support and satisfaction. Focusing on SharePoint and Project Online to enhance user experiences in a collaborative environment.
Responsibilities
- Serve as the customers' technical-operational point of contact, ensuring a positive and ongoing experience;
- Configure environments and provide full technical support to users;
- Install and maintain servers and systems with a focus on security and performance;
- Create and update technical documentation and custom reports;
- Conduct training, manage access controls, and propose system improvements;
- Monitor product usage, recommend upgrades, and ensure customer satisfaction;
- Provide functional and technical support for SharePoint, Project Online (PWA), and Power Platform, assisting with: access and permissions; navigation and information organization; and performing other related activities.
Requirements
- Bachelor's degree completed or in progress.
- Knowledge of SharePoint, Project Online, and/or Power Platform;
- Postgraduate degree or MBA in Information Technology, Customer Success, or related fields;
- Experience working in environments using agile methodologies;
- Knowledge of process documentation and knowledge base management;
- Basic understanding of Customer Success or client relationship management;
- Microsoft certifications.
Benefits
- Health insurance;
- Life insurance;
- Moodar: wellbeing platform offering online therapy and mental health content;
- Wellhub: discounted access to gyms and fitness activities;
- Meal allowance;
- Discounts at partner restaurants;
- Transportation voucher;
- Birthday day off plus a gift!
- Support for Microsoft certification to help you continue learning and specializing;
- Partnership with FAESA: exclusive discounts for undergraduate and postgraduate programs;
- Profit sharing (PRL);
- Employee referral program: refer talent and earn rewards.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Content Creator for CRM communications at Cia Hering, writing automation texts and adapting brand voice across channels. Involves collaboration with designers and data analysts.
CRM Marketer responsible for CRM strategy, customer engagement, and data - driven campaigns at a fintech company in Berlin. Collaborating with product, data, and content teams to foster customer loyalty.
Working Student in Customer Success supporting client satisfaction and collaborating on tech product improvements. Gain hands - on experience while addressing customer queries and driving product enhancements.
Customer Engagement Specialist at BBC delivering audience support and enhancing viewer experiences through various communication channels.
Junior Customer Success Manager supporting clients in achieving success with machtfit's health offerings. Analyzing data and enhancing customer journeys for better engagement and satisfaction.
Senior Customer Success Manager at YOOBIC managing strategic client relationships. Ensuring adoption and value realization for a leading AI - powered frontline employee experience platform.
Customer Success Manager driving customer success and retention for complex enterprise clients using AI - powered platform. Owns strategic relationships, adoption, and value realisation across key accounts.
Mid - Market Customer Success Manager driving AI adoption and renewals at Notion in Tokyo, Japan. Shape customer outcomes and contribute to predictable revenue through effective workflows.
Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.