Enterprise Customer Success Manager at Vainu managing high - value partnerships. Actively seeks new opportunities and elevates teams in the context of AI - driven sales workflows.
About the role
- Customer Success Associate at Planet supporting clients with onboarding and inquiries. Collaborating cross-functionally to deliver seamless customer experience for key programs.
Responsibilities
- Strategically manage a high-volume of accounts, utilizing Zendesk and internal CRM tools to maintain a seamless customer experience
- Create and deliver custom usage reports for accounts, helping customers understand their ROI through data
- Support the Sales and CS teams with operational tasks to keep account management running smoothly
- Set up and manage partner access for strategic collaborations
- Act as a point of contact for partner onboarding questions and technical setup
- Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning
- Set up and manage partner access for strategic collaborations
Requirements
- Bachelor’s degree in a relevant field
- Attention to detail and organizational skills; ability to manage multiple tasks across time zones and global stakeholders, adapting to diverse cultures
- Comfort with data and reporting tools
- Clear communication and a proactive approach to solving problems
- A keen eye for identifying account expansion opportunities
- Proficiency with geospatial data formats and concepts, including GeoJSON, Shapefiles, and coordinate reference systems
- Professional working proficiency in English, the language of the company
Benefits
- Paid time off including vacation, holidays and company-wide days off
- Supplemental Medical and Dental Coverage
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Volunteering Paid Time Off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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