Hybrid Customer Success Manager – Central Region

at Lease a Bike | Deutschland

• Job title: Customer Success Manager – Central Region
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Koln, Germany

About the role

• Customer Success Manager ensuring long-term customer engagement for Lease a Bike's bike leasing services. Focused on onboarding, training, and support for customers and partners.

Responsibilities

• As a Customer Success Manager you are our face to the customer to ensure long-term retention and success and to make Lease a Bike the most popular employee benefit at our partner companies.
• You are responsible for building and maintaining a close, long-term partnership with customers.
• For new customers you manage the rollout of the bike leasing process and our portal to enable quick time-to-value.
• You plan and host customer and employee events online (webinars) or on-site and involve our partners from brick-and-mortar bike retailers.
• You provide advice on all matters related to employee bike leasing, employee benefits and mobility services and act as a competent point of contact for our customers.
• You support the exchange of experience, process optimizations and the development of new strategies in collaboration with the team.
• You increase leasing rates through the implementation of targeted sales strategies.

Requirements

• You have a degree in business administration and/or completed vocational training and several years of professional experience in Customer Success or Key Account Management.
• Ideally, you already have knowledge of mobility services and employee benefits.
• A high degree of self-organization, commitment, resilience and a strong sense of responsibility characterize you.
• You embrace agile values, promote open communication and have a good sense of team dynamics.
• You enjoy creating and delivering presentations, both online and in person.
• You have excellent communication skills (German/English), a strong service orientation and are a team player.
• You are used to working toward targets and documenting your results and achievements.

Benefits

• Flexible working hours and modern working-time models
• First-class office equipment, wherever you work
• An attractive salary with many extras and discounts
• A company car (electric)
• Opportunities for career growth and targeted professional development
• Professional onboarding and introductions to all teams are a matter of course for us
• Work according to the musketeer principle: One for all – all for one