Customer Success Manager working directly with MetaCompliance customers across the Nordics, ensuring product satisfaction and maximizing return on investment. Focusing on relationship management and strategic customer engagement.
About the role
- Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.
Responsibilities
- Guide customers from their initial engagement with the platform through to full adoption
- Manage the full customer lifecycle, supporting clients from pre-sales pilots through onboarding, growth, and renewal
- Monitor usage trends, track account health in real time, and step in early where needed
- Partner closely with the Account Executive on each account
- Contribute during the pre-sales phase for complex pilots and structured evaluations
- Define the Customer Success Plan (CSP) and drive each client toward a clear first-value milestone tied to real work
- Expand usage from individual users to organisation-wide adoption
- Begin renewal planning six months ahead, maintaining visibility of growth opportunities
Requirements
- 3+ years in enterprise Customer Success or account management within B2B SaaS or professional services technology
- Strong strategic thinking with the ability to execute effectively
- Proven experience managing renewals and driving account expansion
- Confidence engaging senior stakeholders, beyond day-to-day contacts
- Familiarity with CS tools such as HubSpot, Planhat, Gainsight, ChurnZero, or similar
- Strong written communication skills
- London-based, with availability to work from the office 2–3 days per week
- Domain expertise is essential
- Background or qualifications in legal, accounting, or finance is desirable
- Understanding of compliance considerations in technology adoption
- Interest in leveraging AI to enhance Customer Success workflows and client experience
Benefits
- Competitive salary with performance-based bonus
- Flexible working model combining office, remote work, and travel
- Learning and development budget
- Opportunity to join a high-growth, early-stage company redefining how complex industries operate
- High-impact role with meaningful influence on both company growth and client success
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Digital Customer Success Manager managing over 300 accounts for Euna. Providing operationally sharp digital engagement to enhance customer success and growth with AI tools.
Digital Customer Success Manager enhancing engagement for a high - volume portfolio at Euna Solutions. Focusing on operational efficiency, automation, and maintaining customer success for over 300 accounts.
Customer Success Manager focused on enhancing client relationships and onboarding in Coviance's lending technology. Collaborating cross - functionally for customer success and product training.
Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
Customer Success Manager ensuring long - term customer engagement for Lease a Bike's bike leasing services. Focused on onboarding, training, and support for customers and partners.
Customer Success Team Lead at Rapaport Group, leading a team and managing enterprise accounts for high customer retention and engagement. Driving account growth and operational excellence as part of a hybrid role.
Customer Success Executive at Red Hat managing customer success initiatives for enterprise software. Collaborating with technical teams and enterprise sales for improved product adoption and customer satisfaction.
Customer Success Manager enhancing customer experience with Zendesk solutions across organizations. Delivering outcome - driven engagement to ensure customer value realization and relationship growth.
Customer Success Manager guiding enterprise clients in utilizing AI - driven solutions for workplace safety. Building trusted relationships and driving measurable outcomes in operational efficiency.