Senior Customer Success Manager leading EHR system implementations for Seattle Children’s affiliated clinics. Acting as a strategic point of contact for community providers and internal clinics.
About the role
- Customer Success Executive at Red Hat managing customer success initiatives for enterprise software. Collaborating with technical teams and enterprise sales for improved product adoption and customer satisfaction.
Responsibilities
- Assess the customer’s knowledge and adoption level of Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology.
- Orchestrate customer success plans with discrete initiatives to achieve customers’ desired outcomes by involving technical execution teams (Launch Teams, Red Hat Services, and/or Partners).
- Identify opportunities for increased consumption, track monthly consumption against targets, identify and/or plan critical deployment timelines and milestones.
- Be the Voice of the Customer.
- Share insights and best practices, and connect with appropriate Red Hat teams.
- Involve the right resources to address and remove technical blockers to adoption.
- Work collaboratively with enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion and retention, and loyalty.
- Clearly and concisely explain Red Hat's business and technical value, our offerings and solutions, and how they address your customers’ strategic priorities.
- Support the sales team to ensure that financial targets are achieved, including subscriptions for Red Hat’s offerings.
Requirements
- 7+ years working in enterprise software from a customer success management, technical sales, technical project management perspective.
- Experience with technical project planning and execution management.
- Experience with account planning with a focus on the Success Plan and Initiatives to identify best practices and areas of improvement to advance product adoption.
- Understand customer challenges, coordinate responses to issues, and overall approach to customer interactions.
- Ability to independently facilitate consultative-type customer-facing engagements.
- Experience with DevOps and agile concepts, application development, and deployment tools.
- Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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