Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
About the role
- Customer Success Manager driving customer success and retention for complex enterprise clients using AI-powered platform. Owns strategic relationships, adoption, and value realisation across key accounts.
Responsibilities
- Own strategic client relationships and manage customer success for complex clients
- Drive customer adoption and value realisation
- Lead Executive Reviews and operational reviews
- Act as a trusted advisor on best practices
- Identify potential challenges and opportunities early
- Leverage data to support decisions and influence outcomes
- Collaborate cross-functionally with Sales, Account Management, Product, and Support teams
- Partner with Product teams to feedback market insights into the product roadmap
Requirements
- Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS
- Experience with retail operations
- Confident and client-facing with senior stakeholders
- Data-driven and able to influence decisions
- Initiative and accountability for results
- Problem-solving skills in complex situations
- Organised in managing competing demands
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.
Customer Success Manager ensuring commercial customers achieve measurable success with Iru's AI - powered platform. Leading onboarding and customer engagement in a hybrid role.