Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Mid-Market Customer Success Manager driving AI adoption and renewals at Notion in Tokyo, Japan. Shape customer outcomes and contribute to predictable revenue through effective workflows.
Responsibilities
- Drive AI adoption, value delivery, and renewals for a book of named accounts.
- Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.
- Lead AI workshops to build and deploy workflows that solve specific business problems.
- Identify and qualify expansion opportunities within existing accounts.
- Co-build customer success plans to help every customer achieve desired objectives.
- Partner with AEs on growth strategy while owning customer activation and renewal readiness.
- Document and share key findings/learnings with the broader Notion organization.
Requirements
- 5+ years of success in your current Customer Success or Account Management role
- Experience driving the end-to-end customer journey - from adoption to renewal
- Strong discovery skills to uncover customer challenges and connect to tailored solutions
- Comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
- Ability to build Customer Success playbooks and new processes based on learnings
- Native level Japanese, business level English.
Benefits
- Health insurance
- Paid time off
- Professional development
- Inclusion and diversity programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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