Customer Success Associate at Planet supporting clients with onboarding and inquiries. Collaborating cross - functionally to deliver seamless customer experience for key programs.
About the role
- Senior Strategic Success Manager managing customer value by aligning technology with business objectives. Leading project plans and customer relationships in the Transportation industry.
Responsibilities
- Create and execute project plans/Action Logs for each customer to get value from our system, including the development of weekly status reports and the facilitation of task/action lists to hold all parties accountable.
- Conduct regular conference calls to set expectations and ensure all departments including Integration, Technical Support, Technical Trainers, and internal Management complete tasks as described in the project plan.
- Act as a subject matter expert on all tools and applications, effectively assist customers on web-based interfaces and value-added services
- Manage the customer relationship from onboarding through long-term retention, ensuring customers are satisfied enough to provide testimonials and serve as brand advocates.
- Proactively communicate and resolve integration issues and technical roadblocks by working directly with customer resources and internal tech teams.
- Facilitate Business Reviews (BR’s) with your customers, drive customer adoption of Platform Science solutions while ensuring long-term retention, Work with internal teams sharing customer experiences to help drive product roadmaps
- Strong verbal and written communication skills: including strong technical skills with experience documenting requirements, issues and outcomes
- Proactively monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs
Requirements
- Bachelor’s degree, preferably in a technical discipline
- 3+ years of customer relationship management experience at a technology company providing solutions/services to the Transportation industry
- Ability to learn and stay current on the Platform Science product suite and transportation industry direction
- Strong knowledge of DOT/FMCSA Regulations
- Familiar with Transportation Management System (TMS) products (i.e. TMW, McLeod, ICC, etc.) and route management or distribution software
- Demonstrated experience guiding customers with confidence and integrity
- Excellent planning, organization, and implementation skills
- Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing
- Proven experience of understanding, organizing and facilitating through customer requests and concerns
- Proficiency with Salesforce is a plus
- Proficiency with Totango is a plus
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability insurances
- AD&D and life insurance
- 401k plan
- Paid vacation, sick leave and holidays
- Six weeks of paid parental leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Content Creator for CRM communications at Cia Hering, writing automation texts and adapting brand voice across channels. Involves collaboration with designers and data analysts.
CRM Marketer responsible for CRM strategy, customer engagement, and data - driven campaigns at a fintech company in Berlin. Collaborating with product, data, and content teams to foster customer loyalty.
Working Student in Customer Success supporting client satisfaction and collaborating on tech product improvements. Gain hands - on experience while addressing customer queries and driving product enhancements.
Customer Engagement Specialist at BBC delivering audience support and enhancing viewer experiences through various communication channels.
Junior Customer Success Manager supporting clients in achieving success with machtfit's health offerings. Analyzing data and enhancing customer journeys for better engagement and satisfaction.
Customer Success Manager driving customer success and retention for complex enterprise clients using AI - powered platform. Owns strategic relationships, adoption, and value realisation across key accounts.
Senior Customer Success Manager at YOOBIC managing strategic client relationships. Ensuring adoption and value realization for a leading AI - powered frontline employee experience platform.
Mid - Market Customer Success Manager driving AI adoption and renewals at Notion in Tokyo, Japan. Shape customer outcomes and contribute to predictable revenue through effective workflows.
Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.