Customer Success Associate at Planet supporting clients with onboarding and inquiries. Collaborating cross - functionally to deliver seamless customer experience for key programs.
About the role
- Customer Success Manager role at Camphouse overseeing onboarding activities for a global client base. Collaborating with cross-functional teams to enhance user experience and tool adoption.
Responsibilities
- Coordinate and support onboarding activities across North and South American markets.
- Maintain project plans, timelines, and status reporting
- Ensure milestones are met and risks are identified early
- Gather user needs and translate them into structured product requirements
- Lead UAT, testing, and feedback loops
- Act as a bridge between users and product teams for bug prioritization and improvements
- Guide users through onboarding and tool adoption
- Run regular training sessions and product updates
- Maintain training materials and documentation
- Provide proactive, high-quality customer support through structured case handling and daily ticket management in ServiceNow, ensuring timely resolution and an excellent customer experience
- Serve as a main point of contact for regional client stakeholders
- Lead regular status meetings with both clients and internal teams
- Ensure alignment on expectations, priorities, and delivery
Requirements
- 4–5 years of experience in project management, customer success, or a similar role (preferably in B2B SaaS or tech)
- A bachelor’s degree in business, marketing, communications, project management, or a related field
- Experience working in cross-functional and international environments
- Comfort working in an operational, hands-on support role with ticketing systems (ServiceNow or similar)
- Strong communication skills in English & Spanish (French is a plus)
- A structured, proactive, and solution-oriented mindset with a genuine interest in customer experience and process improvement
Benefits
- Competitive salary and benefits
- The opportunity to work with a high-profile global client
- A truly international and collaborative work environment
- A role where your impact will be visible and meaningful
- A fast-growing company with strong focus on innovation and quality
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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