Customer Success Associate at Planet supporting clients with onboarding and inquiries. Collaborating cross - functionally to deliver seamless customer experience for key programs.
About the role
- Director of Customer Success overseeing health system partnerships and managing Customer Success Executives. Transforming patient outcomes through Hippocratic AI’s innovative healthcare solutions.
Responsibilities
- Lead, coach, and develop a team of Customer Success Executives.
- Serve as the executive point of contact for major health system clients.
- Lead enterprise implementations of Hippocratic AI solutions.
- Collaborate with Product, Engineering, and Sales.
- Define, track, and communicate client success metrics.
- Guide change management strategies.
- Codify best practices for onboarding and training.
- Represent Hippocratic AI at conferences, webinars, and industry forums.
- Support future team growth by mentoring junior team members and contributing to hiring and onboarding.
Requirements
- 8–12+ years of experience in healthcare.
- 5+ years in customer-facing leadership roles.
- Proven ability to lead and develop teams managing enterprise accounts.
- Deep knowledge of clinical workflows and care delivery models.
- Experience in startup or high-growth technology environment.
- Strong executive presence and communication skills.
- Demonstrated success in implementation excellence and healthcare innovation.
Benefits
- Forward-deployed, onsite role.
- Candidates must be based in South Dakota.
- Periodic travel to Hippocratic AI offices for strategic planning and team sessions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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