About the role

Commercial Customer Success Manager driving customer adoption and success for Grammarly for Education at Superhuman. Overseeing client lifecycle and strategic account management for better engagement.

Responsibilities

Own the full post-sales customer lifecycle for your assigned commercial accounts, ensuring seamless onboarding, activation, and long-term success.
Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.
Deliver high-impact enablement experiences by deeply understanding customer goals, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals and objectives.
Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.
Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets.
Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making.
Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements.
Contribute to content and process improvements across the customer lifecycle to continually improve the customer experience.

Has 3+ years of experience in Customer Success, Sales, or Account Management roles.
Has fluent proficiency in English, both in writing and speaking.
Proven success managing accounts—owning renewals, driving adoption, and exceeding retention and revenue goals.
Has a proven track record of exceeding quota targets and driving revenue growth, as well as delivering on customer satisfaction.
Builds strong relationships with people to understand their needs and goals and identify creative solutions.
Can synthesize quantitative and qualitative data, make data-driven decisions, and use data to identify gaps and opportunities.
Sets aggressive short and long-term goals and possesses a strong internal drive to achieve them.
Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies.
Uses systems such as CRM to track all customer-related activities and deliverables, and manage pipeline and project revenue. Experience with tools like Outreach and Salesforce is a plus!
Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.