Outbound Sales Representative connecting travelers to Breckenridge vacation properties through phone calls. Providing excellent customer service and personalized recommendations for unforgettable mountain experiences.
Responsibilities
Make outbound calls to prospective leads provided by the company.
Schedule accommodations and book tours for qualified candidates at the Grand Lodge on Peak 7 and The Grand Colorado on Peak 8.
Follow approved scripts and utilize trained sales techniques and rebuttals to secure bookings.
Provide excellent, friendly customer service, guiding guests through lodging and tour options.
Maintain expert knowledge of Breckenridge, including local events, activities, and lodging options.
Accurately qualify potential tour guests based on company policies.
Quote proper packages and prices for discounted lodging options.
Serve as the 'end of the line' to resolve guest inquiries and situations whenever possible.
Respond promptly to all email and voicemail correspondence.
Maintain accurate records of all interactions and bookings.
Attend daily meetings and training sessions to review sales techniques and availability.
Uphold all company hospitality standards, policies, and procedures.
Follow company guidelines for environmental sustainability practices (recycling, composting, conserving resources).
Requirements
High school diploma or general education degree (GED).
Excellent verbal communication and active listening skills.
Strong, outgoing personality with the ability to establish instant rapport.
Self-motivated with a resilient attitude; able to handle rejection professionally.
Basic mathematical skills for calculating prices and discounts accurately.
Basic proficiency with Microsoft Office applications (Word, Outlook, Excel).
Ability to learn new software and technology platforms quickly.
Strong problem-solving skills and reasoning ability to qualify leads and resolve guest inquiries.
Commitment to providing exceptional customer service.
Ability to adhere to a set schedule and follow detailed scripts and procedures.
Benefits
Health, vision, and dental insurance plans
Company-paid life insurance coverage
Voluntary Life and Accidental Death/Dismemberment Insurance
HSA and FSA-Dependent Care Accounts
Retirement plan
Generous paid time off (PTO) and sick leave to support work-life balance
Volunteer Time Off - Paid opportunities to give back to Summit County
Bereavement leave
Biannual bonuses
Tuition Reimbursement Program
Employee Wellness programs to support physical and mental health
Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program
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