Customer Care Consultant managing client requests and ensuring customer satisfaction in Milan's Drive Center. Collaborating closely with external sales and technical teams to provide efficient solutions.
About the role
- Customer Service Rep managing order processing and resolving issues for East Region. Collaborating with internal teams to ensure customer satisfaction and operational excellence.
Responsibilities
- You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information for East Region.
- Record and process custom/special orders and coordinate with relevant teams
- Respond promptly to escalated customer issues and ensure resolution
- Act as first point of contact for customer queries and complaints
- Provide advanced product/service information and support fitment inquiries
- Follow sales and channel dynamics to provide tailored suggestions to customers
- Build strong customer relationships and adopt customized strategies
- Collaborate with cross-functional teams to resolve issues and improve processes
- Participate in regional meetings and share feedback from stakeholders.
Requirements
- No specific degree required; experience in customer service preferred
- Previous experience in customer service roles is an advantage
- SAP knowledge
- Basic Excel skills
- Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
- Ability to navigate data and use Power BI for insights
- Polish C1
- English C1
- Strong communication and problem-solving skills
- Customer focus and ability to manage complex issues
- Collaborative mindset and ability to work across departments
- Goal-oriented and proactive approach
- Ability to prioritize and manage multiple tasks
- Resilience in handling challenging customer situations.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Talent Manager at Robert Half developing business with clients and marketing services. Responsible for recruiting administrative and customer support professionals for clients' needs in a team environment.
Customer Care Specialist providing best - in - class service for clients at Cox Automotive. Managing high volumes of tasks and resolving inquiries and issues promptly and efficiently.
Customer Support Manager enhancing service delivery across Latam operations for Wellhub. Leading a team and ensuring customer satisfaction in a strategic role.
Senior Customer Service Coordinator driving operational excellence in Order - to - Cash processes for a healthcare vaccine company. Collaborating cross - functionally to enhance service quality and compliance.
Medical Support Specialist on the Pre - Employment Medical Team scheduling and coordinating medical exams and tests. Providing administrative support and communications with candidates, medical providers, and internal teams.
Clinical Specialist in Wound Care working with healthcare professionals to provide training, support, and expertise in NSW. Engaging with clinicians and developing tailored in - service programs to enhance best practices.
Customer Service Representative for Arcavindi assisting customers in Europe via multiple communication channels. Handling inquiries and complaints while contributing to customer experience and team culture.
Customer Support Specialist providing friendly service for Finnish customers via chat and email. Collaborating with teams to ensure a smooth and enjoyable customer experience.
IT professional providing specialized support and analysis for on - site applications at QVC in Bethlehem, PA. Collaborating with users to enhance hardware and software systems while complying with industry standards.