Gerente de Mídia responsible for building integrated media strategies. Collaborating with various teams to enhance performance and achieve business results.
About the role
- CX Acceleration Manager managing relationships and technical assessments to enhance Zendesk solutions. Working collaboratively with various teams to improve customer experiences and satisfaction.
Responsibilities
- Establish and nurture strong relationships with both internal and external teams
- Prioritizing the business and technical requirements of our clients in every decision
- Conduct in-depth technical assessments focusing on configuration
- Provide expert consultation and product demonstrations
- Perform internal reviews and reviews with the customer’s executive management to close out the engagement
- Coordinate the use of Zendesk resources to ensure effective implementation and ongoing client support
- Partner with account teams and management to drive continuous improvement
Requirements
- Deep knowledge of Zendesk products
- At least 5 years of technical experience in complex customer environments
- Proven ability to mobilize teams and drive actions that lead to organizational and customer success
- Expertise in service management, operational support, customer experience management, and business development
- Experience in external enterprise customer-facing roles as a technical lead
- Knowledge of SaaS implementations, customer use cases and logic-based workflows
- Ability to develop alternative solutions through lateral thinking and technical curiosity
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- bonuses
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