Area Manager role at Hemfrid in Gothenburg focusing on staff management and customer satisfaction. Responsible for achieving great experiences for both employees and customers daily.
About the role
- Regional Business Manager responsible for strategic growth and partner relationships at Starkey. Leading operational guidance and insights for practice owners and key decision-makers.
Responsibilities
- Develop and execute strategic business plans for the region that drive sales, market penetration, and partner growth across Audibel.
- Analyze regional performance metrics, competitive data, and market trends to shape territory strategy and inform decision-making.
- Serve as a field consultant—guiding partners through pricing strategy, operational efficiency improvements, organizational development, and profitability management.
- Lead the regional launch, adoption, and execution of the Business Excellence best practices.
- Identify and recruit high-quality new partners that align with Audibel criteria.
- Oversee monitoring, renewal, and compliance of Audibel agreements.
- Maintain accurate, timely records of partner communication, performance insights, and coaching plans.
- Serve as a liaison between the field and internal teams—including Inside Sales, Marketing, Finance, and OMS.
Requirements
- Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field required.
- 7+ years of progressive experience in sales, business consulting, practice management, or related field.
- Experience leading cross-functional initiatives and influencing senior decision-makers.
- Strong understanding of medical practice operations or hearing healthcare preferred.
- Knowledge of hearing industry and difficulties the private-private customers encounter.
- Strong financial literacy, including the ability to interpret P&L statements, KPI dashboards, and operational metrics.
- Understanding of hearing healthcare industry dynamics and private-practice challenges.
- Proficiency with CRM systems, Microsoft Office, SharePoint, and business analysis tools.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- short-term disability insurance
- long-term disability insurance
- employee assistance program
- hearing aid benefits
- PTO
- paid holidays annually
- floater days annually
- volunteer service day annually
- paid paternity leave
- tuition reimbursement
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