Part - Time Sales Help at Lids selling headwear and sportswear. Responsible for generating revenue and providing customer service in a retail environment.
About the role
- Sales Associate supporting Code For All's educational offerings and managing leads for short and long courses. Engaging with prospective students and driving admissions through effective communication and strategies.
Responsibilities
- Proactively engage with leads from our short courses to convert them into paying customers.
- Respond to one-to-one questions from contacts both before and after applying to our courses.
- Use effective outbound sales strategies (email, phone, WhatsApp) to upsell initial/partial payments for our short courses to full payment.
- Proactively contact leads who abandoned the checkout process to offer assistance and encourage conversion.
- Manage and present acquisition webinars online, ensuring smooth execution and strong attendance to support acquisition goals.
- Own the administrative tasks for the short courses.
- Create and maintain accurate documentation, collecting candidate information to streamline processes and ensure compliance.
- Verify and reconcile payments, ensuring accuracy and adherence to established procedures.
- Monitor and track applications for publicly funded programs, providing timely updates and support throughout the process.
- Generate and issue certificates as required for publicly funded programs.
- Support the admissions team for long courses and analyze and report on your performance.
- Handle inquiries via email, WhatsApp, or video meetings with prospective boot camp students who have questions before applying to our long courses.
- Monitor your outcomes and provide insights into your performance, assessing the effectiveness of different strategies and approaches.
- Document processes and share best practices with team members to improve overall effectiveness and adaptability.
- Contribute ideas to grow our products and take ownership of a few projects that will enable both the company and you to grow.
Requirements
- Ideally, you have 1+ years of experience in recruitment, customer support, sales, or another customer-facing role.
- Tech-related experience is a plus.
- You are a clear and confident communicator with exceptional written and verbal Portuguese and English skills.
- You excel at organizing work, maintaining structure, and finding practical solutions.
- You have experience handling inquiries such as calls and emails.
- You prefer working autonomously and are confident in your ability to learn independently.
- Ideally, you have experience working with a CRM.
- Experience with HubSpot is a plus.
Benefits
- Health insurance – because your well-being matters.
- Meal allowance (as per company policy).
- Urban Sports Club subscription – stay active and energized.
- Extra vacation days: your birthday plus an additional day during Christmas week.
- Hybrid work and flexible arrangements to support work–life balance.
- A collaborative, innovative culture where your ideas matter.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Retail Sales Help responsible for generating revenue and achieving growth at Lids. Engaging with customers and maintaining the store appearance while following company guidelines.
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