About the role

Inside Sales Operations role managing customer orders and supporting sales processes for IT services. Collaborating across departments to ensure efficient workflow in a technical service environment.

Responsibilities

You are responsible for recording, processing and executing customer orders – particularly for our new service partners in Technical Services and the Academy.
You support daily Sales Operations processes and help ensure deadlines and Service Level Agreements (SLAs) are met.
You carefully maintain customer data, orders and appointments in SAP.
You handle customer inquiries efficiently and professionally – both for training services and for technical services.
You prepare quotes and cost calculations with a good feel for numbers and commercial viability.
You organize trainings and workshops with our partners and coordinate the booking of trainers, venues and participants.
You work closely with internal departments, suppliers and service providers and support the implementation of our sales strategy.
You identify process challenges early and escalate them to the appropriate stakeholders when required.

You have strong organizational skills and a structured, process-oriented way of working.
You enjoy administrative tasks and have a good understanding of sales-related processes.
You are detail-oriented, numbers-savvy and keep an overview even with complex tasks.
You have very good knowledge of Microsoft Office and ideally experience with SAP R/3.
You communicate clearly and professionally – in German and English.
You are interested in the IT industry and want to actively contribute to the further development of our Technical Services.

A permanent employment contract with attractive remuneration, savings plan contributions (vermögenswirksame Leistungen) and 30 days of holiday
Flexible working in a hybrid model
Free choice of workspace (booking system) and modern workstation equipment with height-adjustable desks, ergonomic chairs and dual monitors
Interesting, varied tasks in a forward-looking environment with a high degree of responsibility and the opportunity to actively and independently shape structures and processes
Diverse training and development opportunities and close interfaces to IT engineering (e.g., IoT, Security) with the chance to build further specialist expertise
A colorful, very dynamic and proactive team, friendly international colleagues and creative minds who also like to get together socially or spend lunch breaks outdoors
Great programs for specific groups, e.g., a dedicated mentoring program for women, themed events for LGBTQ&I, and more, organized by Business Resource Groups
Flat hierarchies, collaboration on equal footing and open communication
Various wellbeing initiatives because your wellbeing matters to us
TD SYNNEX supports various social projects worldwide, because we care about our communities
Employee discounts and special offers on IT products as well as consumer goods from other retailers