Inside Laboratory Sales Specialist generating qualified leads for IDEXX's reference lab business through customer engagement and collaboration with sales teams.
About the role
- Manager, Inside Sales leading a team for Tax & Accounting solutions at Wolters Kluwer. Driving sales strategies and ensuring customer satisfaction for a dynamic software company.
Responsibilities
- Lead and manage the inside sales team to meet and exceed sales targets and KPIs
- Develop and execute sales strategies and action plans
- Track and analyze sales performance metrics, providing insights for improvement
- Ensure seamless operation of sales processes and efficient use of CRM tools
- Address escalated customer issues and ensure high levels of customer satisfaction
- Train and develop team members to enhance their sales skills and product knowledge
- Collaborate with Marketing to develop lead generation initiatives
- Implement and monitor adherence to sales policies and procedures
- Compile and present sales reports to senior management
- Foster a positive and dynamic team environment that encourages continuous improvement.
Requirements
- Bachelor's degree or equivalent years’ of relevant work experience
- 5+ years working in B2B Sales or Account Management
- Experience adapting functional/departmental plans and priorities to address resource and operational challenges and objectives
- Experience being accountable for a centralized functional activity
- Demonstrated ability to lead, develop and manage individual contributor sales representatives
- Demonstrated ability to influence the team to deliver on outcomes
Benefits
- Up to 10% travel annually for company/industry events or trade shows
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