Inside Sales Associate supporting Premier and Strategic Accounts at Omnissa. Collaborating with sales teams to drive operational efficiency and enhance customer experiences.
About the role
- Inside Sales Assistant responsible for CRM updates and customer support to aid sales team efficiency. Engaging with customers and suppliers while managing sales activities in a fast-paced environment.
Responsibilities
- Act as the primary point of contact for customers regarding product information, order status, and general inquiries.
- Provide timely and accurate information to customers to support the sales process and record tasks in CRM.
- Handle customer complaints and provide appropriate solutions, ensuring a positive customer experience.
- Maintain and update customer records in the CRM system with accurate and current information.
- Track and analyze customer interactions and sales activities to support the sales team’s strategy.
- Generate and distribute CRM reports to the sales team and management as required.
- Coordinate and follow up on sales activities, including sending proposals, quotes, and product information to customers as requested by Strategic Sales Managers.
- Liaise with suppliers to obtain product information, pricing, and availability.
- Maintain strong relationships with suppliers to support the sales process and ensure high-quality service delivery.
Requirements
- Bachelor’s degree in business, Marketing, or a related field is preferred.
- Minimum of 3 years of experience in an inside sales or customer service role is preferrable.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using CRM software (e.g., Salesforce), MS Office (especially Excel) and PowerBi
- Ability to work independently and as part of a team.
- High level of attention to detail and accuracy.
- English is a must.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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