Counter Sales/customer sales role at Heritage Landscape Supply Group, responsible for customer interactions and order management. Requires multitasking in various conditions with a focus on exceptional service.
About the role
- Customer Support Specialist providing tech support for Cin7's customers in a hybrid work environment. Focused on resolving customer inquiries and enhancing client experience.
Responsibilities
- Provide unparalleled support for our high profile customers
- Empower customers to streamline their businesses
- Collaborate with the team to identify and diagnose hardware and software faults or user errors
- Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform
- Communicate Cin7 product usage to our global product managers
- Update customers on the timelines and status on the tickets
- Log queries into the system and coordinate their progress and resolution
Requirements
- 1 year experience in a customer support role, preferably at a software company
- Retail, warehouse, supply chain, wholesale or inventory software experience preferred
- Superior interpersonal and customer support skills to provide excellent service
- Professional verbal and written communication skills
- Aptitude to build strong analytical and critical thinking skills
- Experience supporting customers through a variety of contact channels including chat, email and phone
- Ability and willingness to work on rotating roster based shifts (including weekends)
- Relevant technical qualification and/or relevant work experience
Benefits
- Hybrid work environment
- Work From Anywhere for 30 days in a six month period
- Celebrate your birthday with a paid day off
- A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Recruitment referral bonus
- Work for a Great Place to Work®
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
MDM Support Specialist implementing and maintaining master data management tools for a global pharmaceutical company. Collaborating on data integrity and lifecycle management.
Customer Support role at Indexa Capital assisting clients via email, chat, and phone. Involvement in process automation and back office support.
Customer Support Manager managing OEM customer relationships and transactional management in the aviation industry. Responsible for communication and performance tracking to ensure satisfaction.
Sales Support Specialist aiding Prinova's commercial team in Barcelona. Managing customer orders and ensuring high levels of customer service in a fast - paced environment.
Customer Care Agent assisting customers with inquiries in rental services and app functions. Join our diverse team in a hybrid role based in Berlin.
Technical Operations Support Specialist ensuring smooth operation of systems and user experience at One Pass. Troubleshooting issues and collaborating with teams in a remote environment.
Customer Support Representative for a legal insurance platform in Berlin handling inbound customer inquiries. Responsible for documentation and supporting clients' needs in a hybrid work environment.
Customer Experience Associate at Embat supporting clients on a financial management platform enhancing efficient business decisions. Responsibilities include client relationships and problem resolution within a hybrid team environment.
Customer Care Professional delivering high - quality service through inbound calls, assisting with account and service inquiries. Focusing on positive customer experiences and tailored solutions.