MDM Support Specialist implementing and maintaining master data management tools for a global pharmaceutical company. Collaborating on data integrity and lifecycle management.
About the role
- Manage customer service team operations at WM, enhancing service delivery for national customers. Supervise staffing and promote performance to increase customer loyalty and satisfaction.
Responsibilities
- Manages the daily operations of the customer service team of CSRs
- Develops, implements and maintains processes, procedures and programs to improve customer service
- Provides day-to-day supervision and technical assistance to customer service staff
- Directs customer service teams toward achievement of operational goals
- Organizes and schedules all necessary resources required to accomplish activities
- Oversees personnel needs including coaching, training, and evaluating performance
- Compiles customer service data requirements into reports and analyzes results
- Investigates and researches escalated customer service inquiries
- Ensures employees behaviors are focused on improved customer satisfaction
Requirements
- High School Diploma or GED (accredited)
- Six years of relevant work experience with two of those years in a supervisory role
- Call center or customer service experience
- Supervisory/management skills
- Ability to work closely with internal Resource Mgmt. team
- Excellent verbal, written and analytical skills
- Typing and computer skills- MS Office
- Ability to multi-task and react well under pressure
- Ability to manage difficult or emotional customer situations
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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